AI 驱动的
客户增长与服务平台

# 示例：续费提醒短信未回复，交给 AI 语音专员跟进
import requests

API = "{API_BASE}/v1"
headers = {"Authorization": "Bearer {API_KEY}"}

# 仅面向已建立服务关系、已授权的会员
# 1. 向已有会员发送续费提醒
requests.post(f"{API}/sms/send", headers=headers, json={
    "customer_id": "{会员ID}",
    "consent": True,
    "template": "会员续费提醒",
})

# 2. 未回复 → AI 语音专员跟进（遵循频次控制）
requests.post(f"{API}/ai-call/tasks", headers=headers, json={
    "customer_id": "{会员ID}",
    "consent": True,
    "agent": "AI 语音专员",
    "knowledge_base": "续费提醒话术",
    "handoff": "有续费需求转专属顾问",
})

// 示例：AI 客服专员承接客户咨询
const API = "{API_BASE}/v1";

const res = await fetch(`${API}/ai-agent/chat`, {
  method: "POST",
  headers: { Authorization: "Bearer {API_KEY}" },
  body: JSON.stringify({
    agent: "AI 客服专员",
    knowledge_base: "售后服务问答",
    message: "{客户问题}",
    handoff: "复杂问题转人工",
  }),
});

# 示例：向已授权客户发送复诊提醒语音通知
curl -X POST "{API_BASE}/v1/voice/notify" \
  -H "Authorization: Bearer {API_KEY}" \
  -H "Content-Type: application/json" \
  -d '{
    "customer_id": "{客户ID}",
    "consent": true,
    "template": "复诊提醒",
    "on_no_answer": "send_sms"
  }'

示例代码，仅为示意；具体接口与参数以实际接入文档为准。