AI 驅動的
客戶增長與服務平台

# 示例：續費提醒簡訊未回覆，交給 AI 語音專員跟進
import requests

API = "{API_BASE}/v1"
headers = {"Authorization": "Bearer {API_KEY}"}

# 僅面向已建立服務關係、已授權的會員
# 1. 向已有會員傳送續費提醒
requests.post(f"{API}/sms/send", headers=headers, json={
    "customer_id": "{會員ID}",
    "consent": True,
    "template": "會員續費提醒",
})

# 2. 未回覆 → AI 語音專員跟進（遵循頻次控制）
requests.post(f"{API}/ai-call/tasks", headers=headers, json={
    "customer_id": "{會員ID}",
    "consent": True,
    "agent": "AI 語音專員",
    "knowledge_base": "續費提醒話術",
    "handoff": "有續費需求轉專屬顧問",
})

// 示例：AI 客服專員承接客戶諮詢
const API = "{API_BASE}/v1";

const res = await fetch(`${API}/ai-agent/chat`, {
  method: "POST",
  headers: { Authorization: "Bearer {API_KEY}" },
  body: JSON.stringify({
    agent: "AI 客服專員",
    knowledge_base: "售後服務問答",
    message: "{客戶問題}",
    handoff: "複雜問題轉人工",
  }),
});

# 示例：向已授權客戶傳送複診提醒語音通知
curl -X POST "{API_BASE}/v1/voice/notify" \
  -H "Authorization: Bearer {API_KEY}" \
  -H "Content-Type: application/json" \
  -d '{
    "customer_id": "{客戶ID}",
    "consent": true,
    "template": "複診提醒",
    "on_no_answer": "send_sms"
  }'

示例程式碼，僅為示意；具體介面與參數以實際接入文件為準。